Question 1

PAYMENT METHODS

Accepted Answer

Laura Haining Jewellery accepts both Paypal and credit/debit card as methods of secure payment.

Question 2

WHEN WILL I RECEIVE MY DELIVERY?

Accepted Answer

Laura Haining Jewellery is based in Midlothian, Scotland and aims to ship all orders within 2 working days. All orders are sent by Royal Mail 1st Class Signed For or 2nd Class Signed For delivery. For detailed information regarding deliveries and returns click here.(javascript:void(0))

Question 3

CAN I LEAVE A MESSAGE WITH AN ORDER?

Accepted Answer

If you wish to leave us a message with your order you can do so by clicking the ‘Add a note’ box at checkout.

Question 4

DISCOUNT CODES / PROMOTIONAL CODES

Accepted Answer

Only ONE Discount Code may be entered per order.

Question 5

MY ITEM HAS NOT ARRIVED ON TIME, WHAT SHOULD I DO?"

Accepted Answer

All orders will be dispatched via Royal Mail. Your order can be tracked here http://www.royalmail.com/ (http://www.royalmail.com/)
 
We have heard that on occasion, some posties don’t always leave a delivery card if the item is too big to fit through the post box they will usually return it to the depot or leave it in a safe place. If the item is not received by the confirmed date, please check with the local depot.
 
Very occasionally items may be delayed by postal services, particularly during peak times such as Christmas, Valentine’s Day etc. Please be assured we will dispatch the item in time but unfortunately have no control or are able to influence the postal system in any way. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

Question 6

PRODUCT IMAGES AND DESCRIPTIONS

Accepted Answer

Every effort is made to ensure the images displayed on the website are as accurate as possible but, due to the handmade nature of the products, there may be minor differences to the product displayed on your screen.

Question 7

SECURITY AND PRIVACY

Accepted Answer

Your privacy is important to us. All information we receive from you is used for order confirmation and shipping purposes only. Payments are all performed securely via credit/debit card or Paypal. For our full privacy policy click here. (javascript:void(0))